What is VauxhallConnect?

VauxhallConnect is a new way to stay connected and secure on the road. Smart technology systems and related services always there to help, offering security and innovation. Vauxhall Connect provides peace of mind and convenience for carefree driving. VauxhallConnect enables you to drive smart by providing live traffic updates, useful driving data and on-route alerts. Vauxhall Connect keeps you safe and makes every trip better.

What services are available with Vauxhall Connect?

Emergency and breakdown call services are available now, in certain models. More services such as Live Navigation, Vehicle Status & Maintenance Alerts and Remote Functions to come. Service availability and scope differ by vehicle. For more details please see https://www.vauxhall.co.uk/experience/vauxhall-connect.html.

Which cars have VauxhallConnect?

VauxhallConnect is available on the Grandland X, Crossland X, Combo, Combo Life, Vivaro and Vivaro Life and will be available in all future models, such as the All-New Corsa.

Are all services available on all cars?

The service availability and scope differ by model. You can find out what services are available on your car by logging into your MyVauxhall account and adding your car to your account. For more information on how to do this, visit MyVauxhall. 

Can I have VauxhallConnect in my current car?

VauxhallConnect cannot be retrofitted to an existing car, it must be equipped in the factory.

Getting Started

How do I get started and use VauxhallConnect?

When you purchase a vehicle equipped with VauxhallConnect, you need to register and activate your services. Based on the pre-registration by your dealer, you will receive an email from Vauxhall - simply click on the link to complete the activation process. You can also access Vauxhall via a direct link on https://my.vauxhall.co.uk/ and open an account there. Alternative you can open your account via Vauxhall app or directly in the Vauxhall Connect Store.

Do I have to register to use the Vauxhall Connect services?

With exception of emergency and breakdown call you need to register before using the connected services such as Live Navigation. Emergency and breakdown call are already activated with the hand-over of your vehicle. Terms and conditions apply.

How do I access my account?

Once your account is set up, you will be able to log-in and access your account via myVauxhall web, myVauxhall app or Vauxhall Connect Store.

I have changed my e-mail address. How can I change update my account?

You can change your e-mail address in the MyVauxhall website, the MyVauxhall app or Vauxhall Connect store. Log-in with your current e-mail address and password, then go to "my account" and change your data. The new e-mail address will be automatically updated on your MyVauxhall account.

VauxhallConnect Store

What is the VauxhallConnect Store?

The VauxhallConnect Store is the dedicated website for the Vauxhall connected services. Here you will get information about the service offer including prices and be able to manage all connected service related issues (e. g. registration, service activation and purchase). The VauxhallConnect Store can be directly accessed or via myVauxhall web or myVauxhall app.

How can I activate my services?

For activation of the services go to the Vauxhall Connect Store and log in your account. In case you have not created an account before, you can open your account in the store or register here. A detailed descr'iption how to open an account, activate and purchase services you can find here.

Do all services have to be activated in the VauxhallConnect Store?

All services have to be activated in the VauxhallConnect Store with two exceptions: emergency and breakdown call, they will be automatically activated by default.
The emergency call is designed to send data to the rescue services solely in case of an emergency. The breakdown call can be triggered only manually in the vehicle, it is solely your decision to use or not. For the b-call you can adapt the privacy settings and decide which data is sent in case a call is triggered.

How can I cancel a service?

If you would like to cancel a service, please contact the customer care center, their contact details can be found at the end of the FAQs. Please be aware, should you wish to cancel a paid service, you should do so within 15 days. After this time, the customer care representative will not be able to cancel the payment and you will be charged the full amount. Please note, deleting a vehicle from your profile on the connect site, or the MyVauxhall App, will not cancel any services.

Can I add more than one vehicle to my VauxhallConnect Store account?

Yes, you can add up to 10 vehicles to your account. Go to my account and enter the VIN number in the dedicated section. The new vehicle will be automatically added to your account.

How can I delete my account in the Vauxhall Connect Store?

If you would like to delete or change your information, please log in to Vauxhall Connect Store with the e-mail address and password specified in your registration. You can then delete specific information from your profile in the “my account” section of the site. If you would like to permanently delete your account and all the data associated, please send an e-mail with your request to: privacyrights-vauxhall@mpsa.com . Please note that by deleting your Vauxhall Connect account you will also delete your MyVauxhall account.

I plan to sell my car. What do I need to do with my Vauxhall Connect services?

If you have activated the Vehicle Status and Information service, please call the customer care centre on 0800 026 0034 to cancel it. For all other services, all you need to do is remove your vehicle from your Vauxhall Connect account.


How do I get Vauxhall Connect?

Vauxhall Connect is available as an option, or as standard with most navigation equipped and electric vehicles. Please refer to the pricelist or vehicle configurator for more details.

Do I have to pay for VauxhallConnect services?

With VauxhallConnect you have services included for 10 years and the ability to buy services according your demand and availability. Services which are included and without any further payment are for example e-call, b-call, Vehicle Status & Information, Remote services, Trip & Drive Management. Live Navigation is included for 3 years free of charge. A service requiring additional payment is for example Road Safety Alerts (note: Service Road Safety Alerts is not available in Germany and Switzerland).

How do I buy services?

You can buy services in the Vauxhall Connect Store. Please log in with your name and password you have created and if not done before, add your vehicle to your profile by entering the VIN number. You will see all services offered for your individual car and you can decide to activate or purchase services online. When you decide to buy a service, you are asked for your credit card details for payment. After the purchase you will see the service added to your profile.

Data Privacy

With whom is VauxhallConnect sharing your personal data and for what purposes?

VauxhallConnect discloses your personal data for purposes and recipients listed in the privacy policy.

Does the vehicle send location data?

Your location is needed to provide you the services. With configuring the privacy settings you can mask your location at any time or suppress the submission of data (except emergency call). If you change your mind, you can adapt the privacy settings again to reveal your location for VauxhallConnect services. Only in the case of an emergency will this be overruled to protect your life.

What personal data is collected?

For registration you have to enter your name, your e-mail address and you must create a password. For the service activation you need to enter the VIN number of your vehicle. When your dealer performs the pre-registration for you, he will also capture your address and phone number.

Can I decide which data is collected?

Your name, e-mail address, password and VIN are required to open an account and activate connected services. Emergency and breakdown call do not require an account, but you will be asked to sign the terms and conditions for these services during the purchase of the vehicle.

How can I change the privacy settings?

When your car is not equipped with a navigation system, you can change the privacy settings in the car by pressing the black service button and the SOS button simultaneously for less than 1 second. For the majority of the vehicles with a navigation system, you can change privacy in the settings menu. Exceptions are Crossland X and Grandland X with combustion engine and not activated Live Navigation. In these cars the privacy setting cannot be changed via service menu, please apply the simultaneous press of black service button and SOS button.

Emergency Call

How is the emergency call triggered automatically?

The emergency call is automatically triggered in the event of an accident. If the airbags or seat belt pre-tensioners are activated, a 112-voice connection is immediately (24/7) established with the relevant Public Safety Answering Point (PSAP).

Can I trigger an emergency call manually?

An emergency call can also be manually triggered by pressing and holding the red SOS button. You can do this in the event of an accident and you need help, or if you witness an accident that requires urgent support.

Where does the emergency call function connect me to?

The emergency call is always routed to the nearest, local emergency center/ Public Safety Answering Point. They will contact the relevant emergency service or department depending on the nature of your emergency.

What data is sent from my vehicle?

For the emergency call a ‘Minimum Set of Data’ which has been standardized by a European Committee of Standardization is sent. This includes the exact location of the crash site, the triggering method (automatic or manual), the vehicle identification number, the vehicle type, propulsion storage type, a timestamp, as well as the driving direction. This is important especially on duel carriage ways – such as motorways – where direction of travel will dictate access. 

How will the data sent by the vehicle be used?

The data will be used by the rescue services in case of emergency or life-threatening situation, or by the recovery team in case of a technical malfunction to help you as efficiently as possible.

In what kinds of emergencies can I press the SOS button?

The emergency call function can help you with any emergency or life-threatening situation in the vehicle. Whether you have an accident, a medical emergency or you see an accident on the road and you want to alert the emergency services. Just press the red SOS button for more than 2 seconds and you will be put through to the local 112 Public Safety Answering Point (PSAP).

What if I press the red SOS button unintentionally?

Sometimes these things happen, it’s no problem. If you pressed the button unintentionally, you can press it a second time immediately after to hang up the call, if you are connected you can explain to the Public Safety Answering Point (PSAP) agent, who will end the call.

What happens if I cannot talk to the PSAP agent or if the agent does not understand me?

The emergency call is routed to the nearest emergency center/ Public Safety Answering Point. The PSAP agent will talk in the local language. In the event that no passenger is able to communicate with the agent for any reason, the ‘Minimum Set of Data’ is sent to the agent who will direct the rescue services to the position of the vehicle. If you are travelling in a country where the local language is not English, try speak slowly in English, many agents will understand you.

Will the emergency call function always work?

The emergency and the breakdown call function relies on wireless communication networks and satellite positioning systems. In some cases, there may be remote areas where the emergency or breakdown call function may not have a signal. In this instance the service will not work.

Do I have to pair a mobile device for the emergency call function, or buy an extra SIM card?

No, the car is already equipped with a SIM card for the emergency and breakdown call function. You do not need to pair a mobile device to your car for this service.

Does the emergency call function work in a parked car with the ignition off?

You can trigger an emergency call by pressing the red SOS button in the car and the breakdown call by pressing the black service button. This is also possible when the ignition is off. 

The automatic emergency call is triggered in case of the activation of the airbags and seatbelt pre-tensioners. This automatic emergency call only works when the vehicle is switched on.

Can I use the red SOS button for other purposes, e. g. when I need an advice or an information?

No, this service is only to be used in emergency situations like accidents, medical emergencies or life-threatening situations. Using the red SOS button for other purposes is considered as misuse and could result in the termination of the service.

Breakdown Call

How does the breakdown call work?

When you press the black service button (beside the red SOS button) for more than 2 seconds, you will be connected to the breakdown assistance centre for the country where your vehicle was first registered (home country). If you are abroad, your home country assistance provider will organize help with the assistance provider at your location.

What data is sent from my vehicle?

As with the emergency call service a ‘Minimum Set of Data’ which has been standardized by a European Committee of Standardization is sent. This includes the exact location of the vehicle, the Vehicle Identification Number, the vehicle type, propulsion type, a timestamp, as well as the driving direction. This is important especially on duel carriage ways – such as motorways – where the direction of travel will dictate access. 

For the breakdown call, additional information about the vehicle is sent, which will facilitate the efficient recovery of the vehicle.

Can I decide what data is sent by the vehicle?

You can change your privacy settings in your car. With certain infotainment equipment you can deactivate geolocation or the transmission of any data for a breakdown call.

In what kinds of situations can I press the black service button?

You can use the breakdown call in case of a vehicle malfunction, which is caused by a mechanical, or electrical fault.  A breakdown also applies to damages caused by accidents, loss of battery power and broken keys.

Can I use the black breakdown button for other purposes, which are not related to a breakdown?

You can use the breakdown button only in case of a breakdown. No other services will be available via the breakdown assistance center.

Will the emergency call function always work?

The emergency and the breakdown call function relies on wireless communication networks and satellite positioning systems. In some cases, there may be remote areas where the emergency or breakdown call function may not have a signal. In this instance the service will not work.

Do I have to pair a mobile device for the emergency call function, or buy an extra SIM card?

No, the car is already equipped with a SIM card for the emergency and breakdown call function. You do not need to pair a mobile device to your car for this service.

Who pays for roadside assistance?

If your car is within the Vauxhall Roadside Assistance coverage period and policy terms, the advisor will dispatch a professional breakdown recovery team to your location free of charge. Please see vehicles service booklet for a detailed description of services included in your car. If your vehicle is outside the Vauxhall Roadside Assistance coverage period or in case the service is not covered by the Vauxhall Roadside Assistance program, a charge may be payable by the customer to the Roadside Assistance provider. 

In any case, the initial phone call to the assistance center is free of charge.

myVauxhall app

Which mobile devices is the myVauxhall app available on?

The myVauxhall app is available for Android and iOS mobile devices.

How can I download and install the myVauxhall app?

The myVauxhall app is available to download from the Google Play Store and the Apple App Store

Which information is shown in myVauxhall app about my vehicle?

As soon as the mobile phone is connected via Bluetooth with the car and the myVauxhall app is downloaded you are informed about mileage, fuel levels and average fuel consumption. You will also receive a reminder when your next maintenance is due and you get a notification in case a technical issue with your vehicle is detected.

Which information is shown in myVauxhall app about my routes?

The myVauxhall app with provide a timestamping of your trips for departure, arrival and duration, trip details such as distance, average speed or fuel consumption, the last vehicle position, geolocation of departure and arrival addresses. In addition the app provides a guide-to-car and last mile guidance.

Vehicle Status & Information

What are the benefits of the service Vehicle Status & Information?

The Vehicle Status and Information service monitors key systems within your vehicle, provides basic information via the MyVauxhall app on a connected smart device. In addition when the service is activated via the Vauxhall Connect store a diagnostic report is distributed to your chosen retailer to identify possible irregularities before they become a problem. This includes a notification of when a service is due. In which case you will also receive a reminder via MyVauxhall app.

The mileage and fuel levels is not shown correctly? Why is this the case?

The vehicle automatically submits the information to the smartphone and myVauxhall app actually being in the car. In case you share the car with other persons, the latest status is always on the smartphone and myVauxhall app of the last driver. 

Why was I not contacted by my Vauxhall Retailer or informed by the MyVauxhall app, although an fault was detected by my vehicle?

For an alert to be transmitted to your chosen MyVauxhall Retailer, or to your MyVauxhall App, please ensure you have done the following:

  1. Your Vehicle Status & Information service is correctly activated
  2. You have selected a Service Retailer in your MyVauxhall account (only required if you wish your Retailer to contact you)
  3. You have deactived Privacy Mode in your vehicle – as explained in the answer to question 22
  4. The vehicle has been running for at least 5 Minutes with the alert, so that a movement signal is transmitted

Please note: not ever fault will trigger an alert.

Can any Vauxhall dealer see the alerts transmitted by my vehicle?

No, only the preferred service dealer selected in your myVauxhall account and gets the alerts transmitted by your vehicle as well as via the app. 
If no dealer is mentioned in myDealer section of myVauxhall account, the relevant technical information will be transmitted to the original sales Dealer, mentioned in the new vehicle contract, signed by you at the moment of purchase of the vehicle and/or Vauxhall Connect services.

How can I find out that the issue has been resolved and the alert is not relevant any longer?

When an issue is resolved, the alert information will disappear from the dashboard of your Vehicle and will no longer appear in your MyVauxhall App. Your Retailer will no longer see the alert either.

Do I need to create a MyVauxhall account to receive the Vehicle Status & Information service?

The Vehicle Status & Information service requires an active Vauxhall Connect account.
When you create a Vauxhall Connect account, you will automatically create a MyVauxhall account which will grant you access to two other platforms: The MyVauxhall website and the MyVauxhall App by simply logging in with the same user credentials. 

The MyVauxhall account allows you to:
Select your preferred service Retailer, which will allow your preferred service Retailer to receive the relevant technical information transmitted by your Vehicle and arrange a service or repair appointment where a warning requires urgent technical intervention.

Why do I have to enter my phone number on the VauxhallConnect Store when subscribing to Vehicle Status & Information?

The telephone number is required only when subscribing to Vehicle Status & Information in order to enable your preferred dealer to provide you the best support in case of an alert.

Trip & Drive Management

The vehicle position is not shown correctly. What is the reason?

The vehicle automatically submits the information to the smartphone and myOpel/Vauxhall app actually being in the car. In case you share the car with other persons, the latest position is always on the smartphone and myOpel/Vauxhall app of the latest driver.

Can the app guide me to my car?

 Yes, the myOpel/myVauxhall app provides a guide-to-car function as well as last mile guidance in case your destination is in a pedestrian area or you have parked your car. 

Live Navigation Plus

Which services are included in the Live Navigation PLus?

The connected service Live Navigation Plus includes online traffic, fuel prices, parking information, online POI (points of interest) search, road safety alerts and weather information. For electric vehicles the POIs include also charging stations.

How long are the services included in my navigation system?

The services are included for the first three years. After that time period you can re-new the service subscription at the VauxhallConnect Store. The services rely on wireless communication networks and the Global Positioning System ("GPS") satellite network. Not all services are available everywhere, particularly in remote or enclosed areas, or on all vehicles, at all times. The Services are limited by matters outside our control. You will notify us when you want to cancel your Services or when you plan to sell or dispose of your vehicle.

Where do I get the map updates for Navi 5.0 IntelliLink (Crossland X, Grandland X) and Multimedia Navi Pro (Combo, Vivaro, Vivaro Life, New Corsa)?

You can download map updates from the MyVauxhall website or obtain them from your local Vauxhall Retailer. Note: For customers of Crossland X, Grandland X and Combo, map updates are currently free of charge and available on a quarterly basis. However, the dealer may charge the installation.

What is the benefit of online traffic?

Online traffic delivers precise traffic information with flexible and seamless network coverage. The traffic information improves route planning, especially for longer trips and the estimated time of arrival accuracy. The accuracy is assured by more than 500 million connected devices and over 5 billion traffic measurements a day. The driver gets warnings about safety related incidents and the map provides the traffic information only for the lanes which are relevant to the active route. The traffic bar on the right side informs in a condensed and clearly structured way about all incidents on the route as well as delays and the estimated arrival time. 

What does the color coding of the streets mean? What is shown on the map besides traffic information?

The traffic flow is visualized on the map of the navigation system. The streets are color coded from yellow to dark red. The darker the color the more traffic is actually on the road. There can be also other information displayed, such as closed roads or road construction as far as available.

For which streets is the online traffic information available?

The online traffic service delivers a flexible and seamless road network coverage and ensures that the information is only provided for the lanes relevant to the active route.

How often is the traffic information updated?

The refreshment rate is approximately every 2 minutes.

Is the traffic information automatically considered for my route?

For route calculation and estimated arrival time the traffic situation is considered accordingly. Re-routing must be accepted by the driver.

Does the navigation system consider the weather for route calculation?

No, the weather forecast is not considered for route or estimated arrival time calculation.

What information does the weather report provide?

The service weather information provides information about the current weather conditions on the route, at destination or selected locations including a temperature forecast.  Depending on the zoom level the weather conditions are visualized via icons. For a specific city a 5 day forecast can be accessed.

What is the benefit of parking information?

The service parking information provides you real-time information about off-street parking availability including open spots for many park garages and facilities. Additional information such as opening hours, prices, payment methods or any restrictions help to identify the best location around the car, on the route or at the destination. We do our best effort to provide you real-time information, however, in some cases delays could occur due to matters outside our control. 

How often are the parking information updated?

Parking information is updated every 2 minutes.

How do I start the navigation system to guide me to a free parking space?

You can easily select a carpark as a destination with one click on the navigation symbol. The parking information is available only for the car parks that participate in the reporting system.

What information does the fuel price service provide?

The service fuel prices provides access to real-time fuel price information. This enables the driver to choose the closest and most convenient fuel station. The fuel prices are available only for the fuel stations participating in the reporting system.

How often are the fuel prices updated?

As with the online traffic information, the fuel prices are updated approximately every 2 minutes.

Can I get information about all fuel types?

You can get information about all fuel types which are available for the respective station. In the settings you can pre-select the fuel type of your car so that the fuel price shown on the map are most relevant to you.

For electric vehicles: What information does the service charging stations provide?

If you have an electric vehicle, the navigation system will show you charging stations instead of petrol stations around you. You can also see additional information such as accessibility, available spots per connector type, as well as the address and phone number of the charging station. Please select the respective station by clicking on the symbol in the map. The information is updated approximately every 2 minutes.

How do I start the navigation to a petrol, or charging station?

You can easily select a fuel station as a destination by clicking on the station’s icon.

What is online POI search?

The online POI (Point of Interest) search helps you to quickly find the POI you want to go to by delivering the latest online and up-to-date information. You can search by category or name and you can easily select the POI as destination for your navigation system.

Which information does the service online POI search provide?

The service provides the latest and most useful information about the selected POI such as phone number, address, opening hours and a short description. You can also store the POI in your address list.

What is the benefit of Road Safety Alerts?

The service Road Safety Alerts assures that you have access to danger zone alerts and speed camera alerts following local laws and regulations in countries where the service is offered.

Is the Road Safety Alert service available in all European countries?

The service is available in most European countries. For legal reasons Germany and Switzerland are excluded. If for legal reasons the service is not available in a specific country, Vauxhall will not be liable for any lack of availability of the Service.

Which information will the service Road Safety Alerts provide?

You will be informed via visual and audio alert about road safety alerts where speed moderation is recommended as well as where speed controls are in place. The service is dependent on a specific subscription and the country of registration. For legal reasons this service is not available in all countries in Europe.

I have discovered a new read safety issue or speed cam on my route which was not shown on my navigation system. How can I report this to the community?

You can easily report the new danger zone by pressing the voice control button.

e-Remote Control & Remote Control

What is E-Remote Control & Remote Control?

These two services, Remote Control and e-Remote Control, offer you functionalities that are both different and efficient to ensure a unique experience of comfort, even beyond driving.


E-Remote Control is a free service available for new electric and plug-in hybrid vehicles.

Status Information

This page shows, upon request, key battery information including charge status and level, as well as estimated range.

In order to obtain this up-to-date information, you must refresh the home page by tapping:

- on the page and dragging it from top to bottom,
- or on the circular arrow at the top right of the page.

The page will be updated within a minute. While the data is being downloaded, the internet connection must be stable and must not switch from WIFI to mobile data type 3G/4G/5G (or vice versa), otherwise the communication will be interrupted.

Remote charging

The service allows you to remotely start or program charging when your vehicle is plugged-in. It allows you to switch from immediate charge mode to delayed charge (and vice versa). You can also switch to deferred charging mode by pressing the dedicated button in the charging hatch.

Remote heating and cooling

This function allows you to warm or cool the vehicle to an optimal temperature before starting your journey. You don't have to set a temperature yourself, as e-Remote Control will always aim for a comfortable temperature of 21°C.

General conditions of use

If you use this function while charging, the vehicle will be ready for use at a comfortable temperature and with full range.

When you program the pre-conditioning, the system starts between 30 and 45 minutes before the chosen time in order to be certain that your vehicle reaches a comfortable temperature, and remains active until 10 minutes later. It is therefore the time at which you will use your vehicle that must be programmed.

Depending on your vehicle’s equipment, you can also, from the touch screen of your connected navigation system, program the charging time via the "Charge" page of the "ELECTRICAL" menu and program the pre-conditioning times in the " OPTIONS” on the “AIR CONDITIONING” page.

The first activation of the remote pre-conditioning feature will only take place if there are at least 45 minutes between the time you define this programming and the time chosen to start.
Once you have programmed a remote pre-conditioning, the instructions are stored in the vehicle and will apply even if the vehicle is outside the coverage area.

The doors and trunk must be locked. If you unlock the vehicle during pre-conditioning, it will stop after 1 minute.

The charge orders requested while pre-conditioning is active will be taken into account by the vehicle and will be launched when the pre-conditioning is stopped. Warning: an information message may be displayed on the application.

Special conditions for plug-in hybrid vehicles

Initiating remote pre-conditioning will interrupt the charging of your vehicle if it is in progress. Charging will resume at the end of this programming if the terminal does not prohibit it. If the battery level is below 20% and the vehicle is not charging, the pre-conditioning function is not available/active.

Special conditions for electric vehicles

While fast charging, there is no limitation on the simultaneous operation of pre-conditioning and vehicle charging. However, while trickle charging, the outside temperature is a condition:

- Between 5 and 35°, pre-conditioning and charging can work at the same time
- The launch of a remote pre-conditioning program will interrupt the charging of your vehicle if it is in progress. It will resume at the end of this programming.

If the battery level is below 50%, the pre-conditioning function is not available/active.


Remote Control is a paid service available for new internal combustion engine, electric and plug-in hybrid vehicles, allowing interaction between your smartphone and your vehicle remotely. This service can be used from the MyVauxhall application.

For all Remote Control functions, when you send a command, you can check that it has been sent, no later than 20 seconds later, by 2 means:

- by a banner (if MyVauxhall is open on the homepage)
- by notification (if MyVauxhall is open on another page, in the background or on a locked smartphone)

Lock status

This feature allows you to monitor the lock status of your car. In order to update this information, you must refresh the home page by:

- tapping on the page and dragging it from top to bottom,
- or tapping on the circular arrow in the top right corner of the page.

Note: As soon as at least one door is unlocked, the status displayed on MyVauxhall is unlocked.

Remote opening / closing

This feature allows you to lock/unlock your vehicle's doors remotely using dedicated buttons in the app.
After sending a command, an animation confirms that the order is in progress and the vehicle is locked, or unlocked, within 8 seconds or less.

All buttons will always be visible, regardless of the vehicle lock status. For example, the "lock" button will be available even if the vehicle is locked.

Switching lights on remotely

This feature allows you to switch on, depending on your vehicle, the emergency lights or sidelights remotely using the dedicated button in the application.

After pressing the button, two animations will appear:

• initially to confirm that the order is in progress
• then for 10 seconds while the lights are on.

The vehicle’s lights are switched on no later than 8 seconds after your request.

Remote  horn

This feature allows you to activate your vehicle’s horn remotely using the dedicated button in the app.
After pressing the button two animations will appear:

• initially to confirm that the order is in progress and a notification advises you to ensure compliance with local regulations on the use of horns.
• then for 10 seconds while the horn is active

The vehicle’s horn is activated no later than 8 seconds after the request.

When a second horn command is taken into account by the vehicle before the end of the execution of the previous command, the horn is activated a second time with a limited sound level.


What does e-Remote Control do?

With the e-Remote control service, you can check the battery status and range of your electric vehicle via the MyVauxhall app. When the car is plugged in, you can see the rate your vehicle is charging at and how long is left until fully charged. You can also switch between immediate or deferred charging and set a charging time. Finally, you can pre-set the cabin temperature, or program a daily start time so that the cabin is just right for when you need to drive off.

When I plug in my vehicle, the charging starts. How do I defer the start time?

You can manage the charging functions via the MyVauxhall app. Select deferred charging and a start time. The vehicle will then stop charging and start at the time you have set. 

Please note – the time you set must be at least an hour in the future, or the charging will not start.

Can I stop a charge remotely using e-Remote Control?

Yes, you can start and stop charging remotely with e-Remote Control. You can also interrupt charging if you set a deferred charging time. Charging will resume at the time you set.

Will the MyVauxhall App inform me as soon as my vehicle if fully charged or if the charging is interrupted?

Yes, you will receive a notification when the battery reaches 100% charge. You can set a lower charge level for the notification should you wish. 

You will also receive a notification if charging is interrupted for any reason.

It costs less for me to use electricity at night. Can I make use of this?

Absolutely. You can set a time to start charging easily in the MyVauxhall app. A charging schedule can also be programmed to fit a regular routine or to make use of off-peak energy tariffs.

Does e-Remote Control allow me to set a specific temperature when in my vehicle?

The system is designed to achieve a comfortable. Depending on the ambient temperature – both inside and outside the vehicle – the climate control system will ensure the vehicle cabin achieves this temperature.

How long does it take to heat or cool my vehicle using e-Remote Control?

This will depend on the temperature both inside and outside the vehicle. The time you set in the App, will define the point at which you would want to start driving. The climate control will start adjusting the temperature 45 minutes before this time and will run for up to 10 minutes after that time. The system will stop soon after you unlock the vehicle.

Will e-Remote Control affect the vehicle range?

Using climate control consumes a lot of energy. Pre-setting the temperature – when the car is charging – can significantly improve the range. Starting your journey with a comfortable temperature in the cabin will mean you use the climate control less during the journey. You can use e-Remote Control to ensure your car is always ready for your daily routine. 

Does using climate control or other onboard equipment affect the range?

Climate control and other onboard equipment such as the infotainment system, lights, wipers or heated seats, consume energy and will reduce the range of your vehicle. Instead of setting the climate control to its maximum level when you get in the car, e-Remote Control will gradually cool or warm the vehicle while it is charging. This will help your vehicle achieve the best range.

Why can’t I access my vehicle with MyVauxhall app?

To access your vehicle using the MyVauxhall app, both the vehicle and your smartphone have to be in an area with good network coverage. Once you have sent any commands to the vehicle, they will be performed, even if the vehicle is then kept in a location with not coverage.

Can I use e-Remote Control from different smartphones?

Yes, you can use the service from multiple smartphones, provided you login to the same MyVauxhall account and repeat part of the vehicle pairing process. The owner of the first device to be paired with the vehicle will also be sent a text to approve the second device.

Digital Service Record

How can I track my service records in myMarque?

MyMarque offers a virtual service /maintenance book which helps you to follow the recommended schedule for your vehicle thanks to the information which you note as: 

the current mileage, 
the average annual mileage and the different type of ways your vehicle is used. 

You must update your mileage yourself (unless your vehicle is connected via bluetooth, in which case the mileage update is automatic) and note the work carried out to be up to date . 

To subscribe to this service, you just have to be validated as the owner of the vehicle :

  •   If you have just bought a new vehicle, you will be invited to activate this service automatically : you should receive an e mail to subscribe in few days. 
  •  If you already have a vehicle and interested in this service, just go to your repairer to validate yourself as owner of the vehicle, and ask for your new service. 

In both cases, you’ll be sent an e-mail with insturctions and a link to subscribe. Don’t forget to click on it to benefit from your new Digital Service Record. 


If you have any problems subscribing or using this service? Contact your customer Support 


Contact us

If you need a hand or some advice with your Vauxhall vehicle, we're on board to help. Get in touch.

UK Customer Assistance     0800 0260 034
OTD - 0207 6608000

Monday - Friday : 09:00 - 17:30