Privacy Policy

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Contents

  1. Types of data being processed / Links to other websites
  2. Information about the processing of personal data
  3. Interaction with Social Media Networks
  4. Where we will store your personal data
  5. How long we will keep your personal data for
  6. Your Rights
  7. Changes to the Privacy Policy
  8. Contacting us


This website is owned by PSA Automobiles SA, a public limited company, registered with the Registry of Commerce and Companies of Versailles under the number 542 065 479, and whose registered office is located at 2 to 10 Boulevard de l'Europe 78300 Poissy. It is operated by PSA Automobiles SA, Opel Automobile GmbH, and by Vauxhall Motors Limited. The registered office of Opel Automobile GmbH is situated in Germany at Bahnhofsplatz, 65423 Rüsselsheim am Main, Germany. Vauxhall Motors Limited is registered in England, registered office MP UK1-101-135, Chalton House, Luton Road, Chalton, Luton, Beds, LU4 9TT.

Please read this policy carefully before using this website because it explains how we will process personal data. Using this website indicates that you accept this policy.

1.    Types of data being processed / Links to other websites

Vauxhall cares about your privacy. We collect and process various types of personal data via this website. This includes:

  • Information you provide to us when registering, requesting and using our services and our website, such as name, address, e-mail address
  • Information in case you subscribe for a service or products from our site à specific terms and conditions and privacy policies will apply to your subscription 
  • Information collected with cookies when you visit our website

For further details, see section 2.

This website can also contain links to other Vauxhall or Groupe PSA websites. When you click on such a link please be aware that these websites have their own data privacy policies. Please check their privacy policies when using these websites.
 
2.    Information about the processing of personal data

Your personal data will be processed for registration and administration purposes related to VauxhallConnect by us, PSA Automobiles SA, 2-10 Boulevard de l’Europe 78300 Poissy, France and Vauxhall Motors Limited, MP UK1-101-135, Chalton House, Luton Road, Chalton, Luton, Beds, LU4 9TT as controllers as follows:

Where we process personal data, the law requires that we satisfy one of six lawful basis to do so. We process your personal data because either, it is necessary to enable us to provide the services to you, you consent to us processing it or where it is necessary in our legitimate interests to effectively and efficiently run our business.

We as controllers process your personal data as follows: 

The information we use  (mandatory detail is marked with *)

Why we use it

1: Personal and contact information: Title*, first name*, last name*, address, email address*, phone number, password*

Information you provide to us when registering, requesting and using our services, processing your request(s), providing services, for customer service and to contact you in accordance with your contact preferences.

2: Vehicle information: Vehicle Identification Number (VIN), registration number

Information about your vehicle and the eligibility of services and products.

To let you know about service events or product enhancements that may be of interest to you or required for your vehicle.

3: Contact preferences: Email (our main contact channel for offers and updates and news) SMS, telephone, post

Providing services and communication: Marketing, marketing opinion research purposes, customer services, offers, updates and news, analysis of sales data and to contact you in accordance with your contact preferences if applicable and based on your consent.

4:  Log files on your computer: Internet Protocol (IP) address, browser type and language setting, operating system, internet service provider (ISP) and the date/time stamp (statistical data about browser usage and Internet patterns of our users)

To optimise this website in terms of system-performance, usability and providing useful information about our products and services.

To manage the website efficiently, learn more about our users’ behaviours across the website analyse trends and gather demographic data about our users as a whole. May be used for our marketing and advertising services and communications (for example optimising and improving the user experience, providing tailored special offers and services)

5: Information collected via cookies

Please see our Cookie Policy for detailed information

 

The data elements marked with a * listed above are mandatory and a contractual requirement. You are therefore obliged to provide the data when you register to VauxhallConnect. If you don’t provide the information, we cannot register you or fulfill your request.
All Data will be stored while account is active and kept for 10 years after inactivity.

Who we share your information with and why

We share your personal information for the below listed purposes to the following recipients:

Data/data categories

Purpose(s)

Recipient(s)

1. Personal and contact information

2. Vehicle information

Account registration via VauxhallConnect Store

 

IT service provider IBM GBS France

17 Avenue de l'Europe

92275 Bois-Colombes

France

1. Personal and contact information

2. Vehicle information

3. Contact preferences

4. Log files on your computer

5. Information collected via cookies

Registration and account management

 

We disclose your personal data to the respective IT-Service provider Capgemini (Capgemini Technology Services, 5/7 rue Frédéric Clavel – 92287 Suresnes Cedex - France) who engages other (sub-) processors who are located outside of the European Economic Area (EEA) and therefore in a country without adequate level of data protection. There is no adequacy decision of the European Commission, but there are appropriate safeguards in place, which are in this case respective Binding Corporate Rules (BCR’s). In order to obtain a copy please follow this link:  https://www.capgemini.com/resources/capgemini-binding-corporate-rules/

 

Unfortunately, the transmission of data over the Internet is not completely secure. Although we do our utmost to protect your personal data, we cannot guarantee the security of your data transmitted via our website. Your data will be transmitted exclusively via a secure server.

3.    Interaction with Social Media Networks

Customer care and assistance via Social Media

You may contact Vauxhall Motors Limited also via our Social Media Channels. E.g., if you send us a message or post something on our Social Media Channels, we may use the information in your message or post to follow-up with you on the issue you contacted us for via the Social Media Channel which you used. In order to give you the assistance you requested, we may ask you to provide via direct or private message further information such as details on the issue, name, email, VIN, phone, location (city/state) and/or make, model and year of the vehicle. The information you provide will not be used for direct marketing; market research for service and product improvement will only be carried out on bases of aggregated (anonymised) data.

Please note that you should not include any sensitive data (such as information on racial or ethnic origin, political opinions, religious or philosophical convictions, or health) into you post or message. Be aware that if you post something on a public Social Media Channel, anyone might be able to read it.

4.    Where we will store your personal data

Some of the third parties referred to above are located outside the European economic area (‘EEA’) and therefore in a country which may not have data protection laws as stringent as those in the EU. Vauxhall will only transfer personal data outside the EEA in the following circumstances:

  • To a country which the European Authorities have determined has adequate protection in place to protect personal data (e.g Canada, Switzerland or the Isle of Man)
  • Where no adequacy decision has been made such as the USA, Vauxhall will only transfer your personal information where appropriate safeguards are in place (e.g where the company is a member of the Privacy Shield program or Vauxhall have entered into a suitable contract to ensure adequate protection)

For more information about where we transfer your personal information to and the safeguards that are in place to protect it, please send an email to privacyrights-vauxhall@mpsa.com. 

5.    How long we will keep your personal data for

Your personal data will be kept for up to ten years from the date on which you purchase or dispose of your vehicle or your last interaction with Vauxhall.

6.    Your Rights

Data protection laws give you a number of rights in relation to your personal data. These are described below. Please note however that these rights are not absolute and in some instances will not apply.

As data subject, you have the right to access your personal data and to be provided with a copy. You have the right to have inaccurate personal data corrected and/or erased. You may request that your personal data is not processed for particular purposes, to object to it being processed at all or to have it transferred to a third party. If you would like to exercise any of these rights, you can do so as described below. On receipt of your request, we will either comply or explain why we cannot comply. 

Amending your information:
If you have submitted personal information to us as part of your registration with the VauxhallConnect Store, this corresponds with the information stored in your profile data. If you make changes to your profile, they are also amended in our database. 

Delete your information:
If you would like to delete or change your information, please log in to VauxhallConnect Store with the e-mail address and password specified in your registration. You can then delete specific information from your profile under “my account”. To permanently delete your account and all the data associated, please send an e-mail with your request to: privacyrights-vauxhall@mpsa.com. Please note that by deleting your Vauxhall Connect account you will also delete your myVauxhall web and myVauxhall app account.

Your right to complain to the Information Commissioner’s Office.

If you are not happy about how we have/are handling your personal data, you can complain to  The Information Commissioners Office through their website www.ico.org.uk, by phone on 0303 123 1113 or by post at Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

Right to withdraw your consent
You have the right to withdraw your consent at any time. For this please change your settings or send an email to privacyrights-vauxhall@mpsa.com. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

7.    Changes to the Privacy Policy

All future changes to our Privacy Policy will be posted on this website. You should therefore periodically review these for changes to our Privacy Policy.

8.     Contacting us

If you need to contact us, please use one of the following contact methods:

  • Write to our group company’s office at the following address: Vauxhall Motors Limited, Chalton House, Luton Road, Chalton, Luton, Beds, LU4 9TT.
  • Telephone our customer service team on: 0800 026 0034
  • Email our customer service team at: customercare@vauxhall.co.uk

Contact details of the Data Protection Officer are: The Data Protection Officer, Vauxhall Motors Limited, MP UK1-101-135, Luton Road, Chalton, Luton, Bedfordshire, LU4 9TT. Email: dataprotectionuk@mpsa.com 
 
 
Version: October 2019

See our Legal Notice for the full company details.